In our age of disinformation, conspiracy theories, and alternative facts, talking with people we disagree with can be challenging. Sometimes these are people we’re trying to reach with vital information about emergency preparedness. This episode is an interview with Michael Buschmohle, an international business communications trainer for government agencies and emergency personnel, who will share 12 specific phrases he’s found for opening conversations and encouraging listening. These short phrases can lead to mutual respect, better understanding, and eventual agreement. You can contact Michael at 425-392-1155.Dynamis, a leading provider of information management software and security solutions, is a sponsor of this podcast.Eric Holdeman is a professional emergency manager who is passionate about providing information that can help families, businesses & governments become better prepared for disasters of all types. Hear first hand expert insights from Eric on his Podcast, Blog & EricHoldeman.com.