During a private messaging conversation with a friend this week, Luke was taken aback by how some of the words he used and his views on a situation had failed to meet the expectations of his friend. From this Luke has been taking some time to reflect on how something as simple as a few words can carry so much meaning and have such an impact. 

In this episode whilst using this personal example, Luke and Danny explore the responsibilities that come with being a Leader and Manager but also the reality that we are all human and therefore are not infallible.