More importantly, I regularly find that when we do focus on creating great client experiences, we focus on new clients and not on the most loyal clients that actually do so much for our team and businesses.

In this podcast, i show how earlier today I was "wowed" by a big business that i am a raving fan of and how we can all directly learn from my experience today and make the most of our health business client experience, but "wowing" our most valuable raving fans.