This episode of Collecting Thoughts dives into the complexities of digital transformation in collections. Facing the challenge of upgrading systems while maintaining operational resilience, we explore four major headwinds: rising household debt, increased regulatory scrutiny, outdated legacy infrastructure, and the personalization gap in AI.

This episode discusses how central orchestration can help banks navigate these challenges without compromising security or efficiency. By leveraging AI for hyper-personalization and ensuring a seamless customer experience, banks can transform collections from a cost center into a customer retention engine.