In episode 18 of Retail Checks and Balances, Kevin Spencer interviews Jeff Riley, CEO of Retail Management Hero (RMH) and the incoming chairman of the Retail Solutions Provider Association (RSPA). Jeff shares insights from his 20+ years in the retail and hospitality technology industry, discussing the journey of RMH, the importance of collaboration with partners, and the upcoming executive summit at the NGA show.

Tune in to gain valuable insights into the evolving landscape of retail and hospitality technology, and the impact of collaboration and innovation in driving industry growth.

TIMESTAMPS

[00:02:47] A Colorful Entrepreneurial Journey.

[00:08:11] The Economic Impact of Technology.

[00:11:46] Technology Impact on Hospitality Industry.

[00:15:08] Creating an International Product.

[00:17:31] Collaboration in the Tech Industry.

[00:24:17] Family Involvement in Business.

[00:28:00] Sharing Roadmap and Vision.

In this episode, Kevin Spencer and Jeff Riley emphasize the importance of collaboration and open communication within the retail and hospitality industry. Jeff discusses the value of partnerships and working closely with both partners and end-users to enhance products and services.

Overall, Jeff’s approach underscores the importance of collaboration and shared learning in driving innovation and success in the retail and hospitality industry. By working together with partners, end-users, and industry peers, businesses can create a more vibrant and dynamic ecosystem that benefits all stakeholders.

QUOTES

• "Great things happen over time with a little bit of commitment and diligence… The reality of it, the lessons I've learned is that I still learn on a daily basis and that while technology changes, people don't really change a whole lot." - Jeff Riley
• “I think that us as leaders about different regimes, it really puts a perspective of what we can learn from each other. And you don't really see that from most conferences you go to.” - Kevin Spencer
• "There is some element of faith that by going (to the NGA show), you're going to pick up on either new connections or relationships, new ideas, exposure of your brands that have sort of softer benefits to the business that can then be parlayed into something else." - Jeff Riley

SOCIAL MEDIA LINKS

Kevin Spencer

Instagram: https://www.instagram.com/kspencer007/

LinkedIn: https://www.linkedin.com/in/kevinspencer007/

Jeff Riley

LinkedIn: https://www.linkedin.com/in/jeff-riley/

Facebook: https://www.facebook.com/retailmanagementhero

WEBSITE

Rod Plus Solutions: https://rodplussolutions.com/

Retail Management Hero: https://www.rmhpos.com/