true listening stems from a "listening heart" characterized by curiosity, a non-judgmental approach, and holding vision for the other person's well-being. The episode outlines practical tactics for effective listening, such as asking open-ended questions, avoiding immediate advice, and reflecting what is heard, all aimed at keeping the conversational focus on the other individual while stressing the importance of understanding people as complex individuals. Ultimately, a listening heart is described as a transformative shift of focus from self to others, leading to deeper connection.