The Kvetching Professor wonders a lot of things ... especially while on hold waiting for customer service.

Such as: why do I have stay on hold for half a day waiting to speak to someone if your outgoing recording says my call is "so important?"

How can I truly trust the "expected wait time?"

What do I do with this periodic silence?

And don't get me started on the on-hold "music!"

Listen in to this episode so you too can kvetch along with me.

Expected wait time = 0.