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CX Today's Charlie Mitchell hosts Jean-Nicolas Robitaille, Vice President of Product Management at ComputerTalk. 

We consider how to how businesses can better run their customer communications through Microsoft Teams, discussing: 

• The challenges contact centers face when leveraging Teams for customer communications
• How ComputerTalk's new softphone offering helps brands overcome these challenges
• Other ways ComputerTalk optimizes the native Teams voice offering
• Running an omnichannel contact center on Teams

 If you'd like to find out more about ComputerTalk's new softphone, visit: https://www.computer-talk.com/product/contact-center-modules/softphone

If you'd like to find out more about ComputerTalk's ice Contact Center for Microsoft Teams, visit: https://www.computer-talk.com/product/enterprise-contact-center/ice-contact-center-for-teams

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