This is a particularly spicy episode of the podcast because we're talking to Cherina Røsand. She’s the Head of Customer Care at Sinful Group, an award-winning e-commerce sex toy business. As you can imagine, customer experience takes an entirely different shape when your customers are buying something so personal and intimate. So how do Sinful manage to maintain such high levels of customer satisfaction? 

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Thanks to Cofruition for consulting on and producing the show. You can learn more about Sinful or head to Dixa.com to learn more about Customer Experience as it's meant to be!