I had the pleasure of speaking with John walsh, President of the Americas for EO Charging. John has worked in the bus industry for decades, running numerous companies and most recently was at Proterra where he oversaw the bus division, battery division, and the power division at various times. 

The EO Charging technology is a software layer that can improve uptime with charges and can proactively detect charging issues and malfunctions. We dive into cyber-security, what is a "turn key solution" and where the market is going.

For more information on EO Charging, reach out to John at [email protected].

 

1. **Introduction to EO Charging:**     - EO Charging was established in 2004 and began full production in 2014, with headquarters in London.    - The company specializes in manufacturing level two chargers, and its U.S. headquarters is located in Greenville, South Carolina.

2. **Turnkey Charging Solutions:**    - EO Charging offers a comprehensive turnkey solution for depot charging, focusing on transit, school bus, and fleet electrification.    - Notably, EO Charging does not provide public charging services.    - The company provides end-to-end services including design, engineering, construction, installation, hardware, software, and maintenance.

3. **Partnerships and Integration:**    - EO Charging collaborates with various partners such as WSP, Jacobs, AECOM, and Gannett Fleming for design services.    - The company manufactures its own level two chargers and partners with hardware companies like ABB, Siemens, and Heliox for level three chargers.    - EO Charging emphasizes its robust software program which is hardware-agnostic and allows remote monitoring, diagnosis, and repair of charging assets.

4. **Software Features:**    - The software remotely monitors charging assets, diagnoses faults, and initiates repairs over the air.    - EO Charging's software ensures compatibility with multiple charger brands and provides comprehensive asset management.    - The company operates a Technical Operations Center offering 24/7 monitoring and support in multiple languages.

5. **Service Level Agreements (SLAs):**    - EO Charging emphasizes the importance of SLAs for timely maintenance and repair of charging infrastructure.    - SLAs ensure rapid response to faults, minimizing downtime and operational disruptions for customers.    - The company guarantees 99% uptime for its charging infrastructure, setting a high standard in the market.

6. **Cybersecurity Measures:**    - EO Charging addresses cybersecurity concerns through rigorous testing and compliance with industry standards.    - The company conducts penetration tests to ensure the highest level of cybersecurity for its software and infrastructure.    - Customers are encouraged to request documentation on cybersecurity measures, emphasizing the importance of data security in charging infrastructure.

7. **Industry Engagement:**    - EO Charging actively engages with industry organizations like APTA to promote standards and best practices in charging infrastructure.    - The company provides guidance on including cybersecurity requirements in RFPs for transit agencies and other stakeholders.

These show notes provide a comprehensive overview of EO Charging's services, focusing on its turnkey solutions, software features, SLAs, and cybersecurity measures. The company's commitment to reliability, compatibility, and cybersecurity underscores its leadership in the charging infrastructure market.