LaunchPod | Product Management Podcast

A PM’s guide to mergers and acquisitions | Sowmya Sundararagavan, Sr. Dir. Product (Freshworks)

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Today, we’re talking with Sowmya Sundararagavan, Senior Director of Product at Freshworks, an AI customer service, IT, and CRM software platform.

This episode with Sowmya was a master class in product leadership after an acquisition. She explains:

  • The worst thing you can do as a product leader post-acquisition
  • Her process to successfully integrate separate product visions
  • How to bridge the gap between old and new teams during M&As
    • Links

    LinkedIn: https://www.linkedin.com/in/sowmya-s-ragavan/

    Freshworks: https://www.freshworks.com/

    Resources

    The FinOps Foundation: https://www.finops.org/

    How to A/B test your product to millions in ARR | Eric Metelka, Head of Product (Eppo): https://www.youtube.com/watch?v=3u5vovkAtXc

    Chapters

    00:00 Intro

    01:08 Career Journey: From Banking to Tech
    01:56 Navigating Post-Acquisition Challenges
    04:47 Balancing Legacy and Innovation
    07:44 Customer-Centric Focus in M&A
    20:49 Evaluating M&A Opportunities
    26:29 The Role of FinOps in Cloud Cost Management
    33:26 AI in IT Operations and Asset Management
    39:14 Outro

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