How we communicate frequently makes all the difference between war/peace, connection/division, and safety/danger, and the best tool for effective, compassionate, dialogue is Nonviolent Communication (NVC). Claire Bates has been passionate about learning and teaching NVC since 2013, teaching people how to live well with others. Trainings & resources for your area can be found at Center for Nonviolent Communication (cnvc.org), including the Needs Inventory mentioned in this interview.