Olga Lopategui, the founder of Restaurant Loyalty Specialists, is a true expert in the restaurant industry with more than 15 years of experience. In this episode, Olga shares practical tips and insights on building customer habits and cultivating emotional loyalty. She dives into the nuances of emotional versus transactional loyalty, helping you to understand what truly motivates your customers to keep coming back. Whether you're a restaurateur, a marketer or just someone looking to learn more about the power of loyalty, tune in now to gain expert insights and takeaways you can put into action today.