Pandemic, peak and 2021 retail predictions. In this interview, Andy Hill (Sorted) has an honest chat with Julia about the state of CX, including: 

• The people power behind moving all Party Delights European distribution into a German hub in a matter of days.
• How customers are spending less, but buying more often – and what that means for fulfilment.
• How customer expectations can be managed, and delivery promise protected, by agile order cut-offs and delivery options.

Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/