In this episode, Larry from Super Tech University breaks down a practical, no-nonsense system for handling difficult team members without letting emotions take over. If you’ve ever had an employee who’s underperforming, causing frustration, or dragging down your team, this session walks you through exactly how to respond with clarity and control.

Larry outlines a step-by-step approach to diagnosing performance issues—whether it’s lack of training, poor leadership, misalignment in roles, or personal challenges—and how to address each scenario effectively. He emphasizes the importance of clear expectations, consistent training, regular reviews, and thorough documentation to protect both your business and your team culture.

You’ll also learn how to stay calm and objective, avoid taking issues personally, and follow a structured process that includes retraining, accountability, repositioning—or when necessary, termination. Most importantly, this episode highlights how failing to act can damage morale, lower standards, and drive away your top performers.

If you’re a business owner or leader looking to build a stronger, more accountable team while protecting your company’s performance, this episode delivers a clear framework you can apply immediately.

TITLE SPONSOR:
Super Tech University
Dramatically improve your team's performance with a system of short daily video lessons training your team in soft skills. When you invest in your team and teach them soft skills, your team can make you more profit. Go to https://supertechu.com/ for more info.

Click here for a discount: https://supertechu.com/register/podcastoffer/.

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SPONSOR: C&R Magazine
C&R magazine is the leading periodical in the Cleaning and Restoration industry. Owner and editor Michelle Blevins has brought printed copies back from the dead to increase reader experience. Go to www.candrmagazine.com to get your free copy sent directly to your home or business.