Working as cabin crew is tough – especially on one of Taiwan’s main carriers, EVA Air. We hear a behind-the-scenes account from crew member Helen Lee. She describes a system that actively penalizes staff for taking sick leave and shifts responsibility for wellbeing from the company onto individuals. She and other crew members even allege that the airline, its policies and practices were key factors leading to a colleague’s death.

Helen also tells us why she stayed with EVA in spite of its ‘toxic’ work culture. She explains how the airline’s union (of which she is a member) has made real change in working conditions but still has a long way to go.

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