Digital mortgages weren’t prominent in the industry 7 years ago, which was the last time Jornaya’s Head of Consumer Finance Mike Eshelman went through the process. A lot has changed since and the seamless experience created by the right lender can make or break the customer experience. Join Mike as he talks with fellow Jornayan Jeff Piotrowski, Senior Director, about his major-life shopping experience with two different banks, their digital mortgage platforms, and how he made his final decision. (Spoiler alert: one bank failed miserably and one nailed it!)