In this heartfelt bonus episode, Justin honors his late co-host John Skelly with a personal story and a powerful conversation on how agents can turn sales into long-term relationships. The episode dives deep into what comes after the deal is closed—turning merchants into loyal partners, supporters, and referral machines.

Justin shares practical, real-world strategies on:

• Why the first follow-up after install matters more than you think

• How to use early wins to ask for referrals (the right way)

• Building real relationships by becoming a customer of your customers

• Staying top-of-mind without being transactional

• The impact of treating every contact in the business with respect—because the bartender today might be your next business owner tomorrow

It’s a tribute, a masterclass, and a call to agents everywhere to lead with heart.