Episode 28 - A Wee Dram, A Big Welcome

Today we’re diving into something a little unexpected, but I promise it’s close to all our hearts. Or should I say … close to our bladders? Yes, today’s theme is about how doing the unexpected as we talk toilets and tours and how they can transform a visitor experience into something truly welcoming.

Let me paint you a picture.

You’re nestled in the rugged beauty of the Scottish Highlands. Heather on the hills, the crisp scent of malted barley in the air. You’ve made the journey, maybe from Glasgow, maybe from overseas, to a place where history seeps from the stonework and the welcome is as warm as a Highland hug.