In this episode, we discover how a multitude of factors ranging from psychology to ethics and inclusion are taken into account when designing the user experience for products, services and experiences. How do we make sure technology works for everyone? 

Our host Louise Taggart asks if the user is always right, and gets to grips with the multidisciplinary world of User Experience with Roger Gagnon, PwC’s Chief Experience Officer, and Patrick Glinski, President of Normative.