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Leadership and Trust: Lessons from 'The Warriors'

And that's the stuff you can't do with money or threats or fear or leverage. These are the people that decide to stand and rise and walk with you. And there are many ways. And here's the skinny. It's not the time when you meet in boy's town on that field to duke it out. There's a hundred wins that you had before that to get the people to show up to go with you. Kind of like the movie, The Warriors. Oh, my favorite movie of all time. Yeah, The Warriors. Those were specifically chosen warriors to go see Cyrus and go to that event. And so you can't think and see today. You have to realize the army, the mindset, the preparation and dedication that got you to that point. And the older you get, the more you see it because you see the patterns and you have the luxury of track records. But if you happen to be young, then give the benefit of the doubt and have faith in. And that's a nice thing to have. You may be disappointed from time to time, But I'd rather win more on having faith in people than not betting at all. And that's just the way that ball bounces, G. And I've learned that the hard way from time to time.

Mastering Phone Conversations Like a Boxer

And if you think, my friend, that you're gonna do a 10-minute call without them even answering, man, you're just walking through a desert with no oasis. I like 30-second checkpoints. A 10-minute call to me, Matthew, is 20 30-second phone calls. I buy 30 seconds of time. Don't tell me boxers don't change their style, lose their steam, get stronger, weaker in different rounds. I think angry Betty in the first two minutes could be sweet at the end, sweet in the beginning, angry at the end. And who knows what goes on in that crazy middle. But you and I are going to keep some distance and we're going to gauge and we're going to keep judging what's working, what's not working. And I'm going to tie it down by making sure it makes sense to Matthew. It sounds good, right? Thanking them for that. And you know, the beauty of it is they're gonna say that you're one of the nicest people they ever spoke to on the phone. And you should be hearing that about 80% of the calls, regardless of the outcome. And then you know that you're doing things correctly. And that's how you get promoted because you're not mucking up and angling and turning in bad numbers. It's pure. And they'll start using your calls Matthew, in training sessions as an example for others.

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Day and Night Podcast, Matthew Tompkns, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center

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