Recorded live at Legalweek 2025 back in March, this episode asks a simple question: What happens when a veteran of CBS, Paramount, and Fortune steps into the world of arbitration? Bridget and Zach talk with AAA’s new CMO Michael Joseloff about why legal’s “business as usual” days are over, what lessons from media’s disruption matter now, and how telling the right story builds trust when half a million disputes cross your desk every year.