The EZtransition Customer Journeys podcast discusses their latest YouTube video about Sam, a voice AI designed to assist local businesses in handling customer calls, texts, and emails. The hosts emphasize the concept of 'speed to lead,' highlighting the importance of quickly responding to potential customers to gain a competitive edge. They explain how Sam enhances this process by providing instant, human-like interactions, evidenced by significant improvements in appointment bookings and reduced missed calls in various businesses. The hosts encourage listeners to try Sam and improve customer engagement and conversion rates.