Digital transformation is a goal for many health plans, but it doesn't do much for members and health outcomes unless it's built around a core of consumer centricity. Done right, digital transformation is a means to more compassionate, empathetic, personal health care, and it connects the dots across the health care system. In this two-part episode, UnitedHealthcare Chief Consumer Officer Rebecca Madsen and Wellframe CEO Jake Sattelmair explain how health plans can embrace the promise of digital transformation -- and why they must.

This episode is brought to you by Wellframe.