Join host Corrie Melanson for a practical and inspiring conversation with Heather Wilkinson from Wonder’neath Art Society and Bianca Goh from the Nova Scotia Liquor Corporation (NSLC) as they explore what accessible customer service really means and how organisations of any size can get it right.

From a vibrant community art studio to a province-wide retailer, Heather and Bianca share real-world strategies for making every interaction welcoming, responsive, and genuinely inclusive. Whether you serve clients, customers, participants, or the public, this episode is packed with ideas you can apply right away.

Key topics include:

• How to move beyond compliance and build a culture of access, one small step at a time
• The power of low-sensory experiences, and what NSLC learned from its pilot project
• Simple adaptations that make a big difference: from rubber bands on wine bottles to foam mats for service dogs
• Why training matters, and how partnering with organisations like CNIB builds staff confidence
• Creating “accessibility guides” for your space so people know what to expect before they arrive
• How to solicit and act on feedback, turning mistakes into momentum
• The role of relationship-building in accessibility: it’s not just about the door, it’s about the dialogue

Whether you run a small nonprofit, a large public service, or a local business, this episode will leave you with actionable ideas, relatable stories, and the encouragement to start where you are and keep learning.

Ready to make your service truly accessible? Listen now.