Jason and Mattie are back from spring break! The 2023 Detailing season has begun and there are many exciting things going on. 

In this episode, we discuss Mattie's recent project helping the new car dealership solve a problem with a unhappy client. A new vehicle was sold last month and when the customer took deliver of the new Hyundai Genesis it has excessive rail dust all over the finish. Additionally, the vehicle came from the manufacture with a "matte" finish in the color white, with a gold flake that resembled the look of iron fallout and iron deposits. After spending the day at the new car dealership, it is very clear that not much has changed over the years. Employees seem to lack accountability and communicate poorly. 

Jason and Mattie talk about how this impacts us as detailers and what we can do to help communicate honestly with our clients!

Thanks For Listening