Your Client Relationship Management (CRM) system in an integral part of your firm's business advisory success. In this episode, I talk about what a CRM system is, why some firms don't have a CRM, why I think CRM's are a good idea, and a whole lot more!

For my latest podcast episode, I caught up with Mark Silveira and David Wyner of Advisor Risk Management. We discussed the changes they have seen to professional services over the last few months due to COVID-19, we dive a little deeper into the risk management services the team provides to accounting firms and how this can work with business advisory services.

If you would like more information from Advisor Risk Management see contact details below:

Mark Silveira Email: [email protected] www.advisorrm.com.au

Vincent Keogh of The Benchmarking Group, joined me for a chat about his experiences with benchmarking for all businesses including accounting firms. He shares some interesting insights into what he has seen over the last 5-10 years and what trends might come out of the last few months for accounting firms. The Benchmarking Group website: www.benchmarking.com.au

David Francis from APS sat down with me to discuss the current challenges facing accounting firms and small businesses in the current Australian economy including what he has seen over the last year.

Visit the APS website: www.aps-software.com

In this podcast episode, I talk with Gordon Gilchrist of 2020 Innovation in the UK. Gordon shares what he has seen happen in the accounting industry in the UK over the last 12 months and covers working virtually and how that has affected work culture, how do you approach training people virtually as well as how he thinks accounting firms can grow and thrive over the next few years.

Malcolm Ebb of Fee Synergy joins me for the latest podcast episode. Malcolm started Fee Synergy nearly 15 years ago and his experience within the accounting industry is extensive. Find out how Fee Synergy came about, how Malcolm has seen accounting firms change and work over the last 15 years, particularly coming through COVID-19 as well as his tips for accounting firms to grow and thrive over the next two-three years.

In the latest podcast, Mark has Dave Birch of smartAR, based in New Zealand but servicing Australian firms as well, shares how he has seen firms on both sides of the Tasman manage COVID-19, what differences there have been in each country including the challenges, and what trends Dave thinks we will see in 2021 and beyond.

In this podcast session, I talk to Joss Milner CEO of Cashflow Story, to discuss what advisory services Joss has seen accounting firms globally implement. Joss will also talk about how accounting firms can grow their business advisory services coming out of COVID-19 and into the new normal as well as the importance of the power of one as a key consulting tool.

For the first podcast episode, I asked Peter Towers to share what he has seen after talking to many accountants around Australia during COVID-19. He shares his view on how COVID-19 has affected accounting firms, what specifically he has seen with some firms really taking advantage of the crisis and how he thinks Business Advisory offerings should be managed out of this. Peter has worked with accountants for many years and his insights are very valuable.