Jennifer Doty has spent years watching good brokers lose deals they should have won. Not because of price. Not because of weak relationships. Because their data was wrong.

She is VP of Customer Operations at ThreeFlow, a platform built to bring real accuracy to group benefits placement. Her thesis is simple: in this industry, a single error in a rate or plan design does not just cause friction. It costs the client money and sends them to whoever got it right.

In this conversation, we get into what accuracy actually means at the operational level, why the 100-year-old infrastructure behind major carriers is a hidden drag on modern workflows, and how Jennifer used a Lindy AI agent to save an entire workday with no technical background at all.

We also talk about the MetLife empty chair - a practice she has carried into every leadership role since - and what it means to build customer operations from the outside in rather than from what your system can produce.

If you are in insurance, benefits, or HR tech, this episode has a lot worth sitting with.

Connect with Jennifer on LinkedIn: https://www.linkedin.com/in/