In Irdeto’s 24/7 Service Operations Center, our goal is to enable proactive enable proactive event management based on performance. We manage a vast infrastructure and operations stack and it’s important we have the right tools to make better decisions. We fought the war on “white noise”. Playbooks were established and actionable alerts created. On-Call schedules gave us access to domain expertise. Reporting capabilities helped drive continuous improvement. To better understand how we did this you’ll see an in-depth demo on Integration, the Rules Engine and gain insight into our evolution using ITSI with VictorOps.

Speaker(s)
Steve Harte, Incident Manager, Irdeto
Daryel Murnin, Sr. Manager Cloud Service Operations, Irdeto

Slides PDF link - https://conf.splunk.com/files/2019/slides/IT3123.pdf?podcast=1577146210

Product:

Track: IT Operations

Level: