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Gloria St Martin Lowry is the President of HPWP Group (High Performance Work Place). Along with building teams and leadership skills, HPWP Group also teaches people the art of active listening.

This episode is all about fixing Scott and his non-listening ways. Gloria demonstrates her patience and Mike finally gets help to try and teach Scott how to listen. Will it work?

Sales is about listening not just to customer's words but also the tone and mindset. In this episode, we share several key thoughts on how to be a better active listener:

• Paraphrase - ensure that your listener knows you are understanding the meaning.
• Reflecting - show understanding for the tone/feeling of the presenter.
• Silence - don't be afraid to take time and allow thoughts to come together.
• Avoid the words 'but' and 'however' as they stifle creativity and growth.

Reach out to Gloria at [email protected] or visit them at http://www.hpwpgroup.com

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