Adam Nonn, president and CEO Nonn’s Kitchen Bath and Flooring, discusses the addition of appliances to the product mix at the company’s stores, the type of appliances offered and the percentage of floor covering customers that also buy appliances, cabinets, and countertops. He also discusses the various means and frequency of communications the company has with customers and his expectation for retailer attrition in the future, as well as his reliance on industry-specific software and its benefits to the company