(2:10) Rui comes from a traditional workplace environment and explains his process of bringing digital transformation to CGD.

(3:55) Our guest goes on to explain how digital transformation is a mindset powered by technology.

(6:33) They discuss how digitalization has increased the value of customer service and the relevance of feedback.

(9:20) Rui shares the biggest advantages of the digital era for a traditional bank like CGD.

(13:10) They discuss the chatbot application developed by Rui - and the efficiency of product delivery.

(16:00) Rui now let us know about the drawbacks of a traditional business model regarding digitalization.

(19:00) Luis shares his views on the biggest issues with traditional structures applied to start up organizations. They discuss these systems and the problems that arrive with such structures.

(27:00) Rui and Luis go on to discuss the importance of placing the right people in the right positions.

(32:00) Luis proposes business models that can adapt to traditional or start-up environments. Rui gives his insights on innovative strategies.

(35:50) Rui elaborates on the process of digitization for a legacy bank. He gives DBS bank as an example of a successful solution.

(38:33) They go on to discuss fintechs as a way to adapt to the current scenario.

(42:40) Luis sheds light on the fintech possibilities based on his experiences with the banking industry.

(46:00) Rui let us know key points to develop leadership skills - from his extensive experience as a business leader.

(48:40) He then reveals the biggest lesson he took from his career.

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ADAPT Podcast:
https://adaptmethodology.com/podcast/

Digital Leadership Accelerator:
https://digitalleadershipaccelerator.com/

ADAPT Book
https://adaptmethodology.com/book

Digital Leadership Scorecard
https://adaptmethodology.com/scorecard