It's been 2 years since I last spoke with Andrew McCreath, BNN contributor and CEO/CIO of Forge First Asset Management, to talk about where he sees the opportunities for businesses and business owners. 

Well, with this big shift that has happened since the last time we spoke, I thought I would catch up with Andrew again to see if his view has changed. How has Covid-19 impacted how businesses are run? How are entrepreneurs pushed to pivot and actually improve because of the challenges they face?

We also talk about what customer loyalty really is and what it means to gain it. 

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