On today’s episode of The Atlanta Small Business Show, we’re pleased to welcome back our good friend and contributor Joseph Michelli. Joseph is a New York Times best-selling author of various books including, “The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging” as well as a sought-after customer experience expert. In this segment, Jim and Joseph talk about what your customer experience strategy should look like post COVID-19.

Tune-in to hear more from Joseph and let us know your thoughts or questions in the comment section below.

https://www.myasbn.com/small-business-shows/atlanta-small-business-show/adapting-your-customer-experience-for-a-post-covid-world-joseph-michelli-best-selling-author/