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Special guest Valon Xhafa shares how AI and behavioral science can reduce eCommerce cart abandonments and product returns. Valon is the founder of Behamics. In the past, Valon worked at Google as an AI scientist and in other research centers developing advanced AI approaches and algorithms. At Behamics, Valon is constantly working on finding new ways to apply AI to take the online shopping experience to the next level.

Learn how to optimize the shopping experience in real time to increase satisfaction. Discover ways to add a human touch to your customer service and sales. Get tips on helping shoppers make decisions based on behaviorial science. Receive insight on variables that impact purchase choices, like price and having too many options. Hear surprising facts, like how coupons impact return rates. Find out Valon’s thoughts on the future of online shopping.

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