This week, in our twice monthly series, Matters of Principal, we look specifically at conflict between parents and principal, as well as conflict between staff and principal.  We explore the need to be calm, caring and competent while developing a plan for success with parents.  We also emphasize the need to handle any conflict with discretion while being supportive of staff members. Lastly, we summarize key areas where staff find dissatisfaction with administration and how to avoid these situations.