In this episode, Miriam addresses the pressing issue of supervisor burnout in the BPO sector, exploring AI-driven solutions to mitigate this challenge. She discusses how AI can streamline onboarding and training processes, enhancing efficiency and effectiveness in BPO centers. The episode also covers performance management and the importance of cross-functional collaboration for optimal BPO operations. Miriam highlights Fiji's innovative BPO village, examining the market opportunities it presents. The episode concludes with a summary and sign-off.

(0:00) Introduction to the supervisor burnout crisis and AI solutions

(3:13) Streamlining BPO onboarding and training with AI

(5:29) BPO performance management and cross-functional collaboration

(6:31) Exploring Fiji's pioneering BPO village and market opportunities

(9:00) Episode conclusion and sign-off