Lee McEnany Caraher is the founder and CEO of Double Forte, a national public relations and digital media agency, based in San Francisco, that works with beloved consumer, technology, and wine brands. Lee is a highly sought after communications expert known for her business building acumen and insights.

What you will learn in this episode:

• How to deal with trolls
• How to use your critics to grow
• Why it's important to respond to customer complaints
• What you should always assume about reviews
• How to create an escalation protocol
• What to do if someone lies about a situation
• Why Lee doesn't believe in cancel culture

Resources:

• Website: https://leecaraher.com/
• LinkedIn: https://www.linkedin.com/in/leecaraher
• Facebook: https://www.facebook.com/LeeCaraher1/
• Twitter: https://twitter.com/leecaraher