Dr. Walter O’Donnell was - in his words - “pissed” when his patient in fragile health started smoking again. He wasn’t angry with his patient, but at his hospital. We talk with him about digging into the administrative decisions that impacted his patient’s outcome, what he did in response, and what changes he wants to see in the future.

Conference link: https://cmecatalog.hms.harvard.edu/administrative-harm-professionalism-teamwork-medicine

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