Guest 1: Mark Gay
Title: Chief Information Officer, QBE Insurance Australia Pacific

To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and customer service leaders join hands to maximize the AI opportunity while meeting related challenges?

Guest 1: Mark Gay Title: Chief Information Officer, QBE Insurance Australia Pacific To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and customer service leaders join hands to maximize the AI opportunity while meeting related challenges?

Adopting AI For Customer Service

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Adopting AI For Customer Service

Adopting AI For Customer Service