In this episode of the 'Typisch Joost' podcast at the 4me Connect event in Amsterdam, the guest is Adrian Golvin Smith from Expertize GmbH. Adrian, the customer success manager, discusses his role in ensuring customer satisfaction for their 40 clients in the German region.

He explains why clients choose 4me, emphasizing the service-centric focus and the importance of understanding the tool's unique capabilities. Adrian highlights the challenges of implementing the service catalog and shares insights on growing the company within the Onit Now alliance to scale effectively. Tune in to hear more about their approach and future ambitions.