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In this episode, we speak Co-Founder of leading Australian product management consultancy Brainmates. We discuss how the roles of service design and product management work together within organisations.

Martin Dowson is Head of Design Forward at Lloyds Banking Group a small team who design 3-10 yrs into the future to challenge and articulate the LBG vision for Digital Customer Experience.  Martin’s career has evolved through UX Research, UX Design, Information Architecture, Organisational Design, Start-ups, Service Design, running his own agency before going in-house.  He speaks, lectures and mentors on Design Leadership internationally.
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