Early in my career, I worked at a few smaller companies where a problem with the computer systems meant I went into the office and stayed until things were working. As I went to a few larger companies, I wasn't alone when a system went down, but the process was mostly the same. We figured out what was wrong and found a way to fix or replace things, occasionally with help from a vendor. Those were the (not necessarily) good days before our internal networks were connected to a public Internet.

Companies developed formal incident response plans to deal with various issues, whether these were problems we caused ourselves or failures of an application. I had the fortune, or misfortune, to be involved in more than a few issues and learned a great deal in how to solve problems as well as how to manage the impact to a large number of employees.

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