In this episode of the Better Tech podcast, host Jocelyn Houle speaks with Michael Taylor, CTO and EVP of Worldwide Tech, about the intersection of innovation and leadership in technology. They delve into the company’s culture of innovation, the role of leadership in fostering creativity, and the importance of learning from mistakes. Mike shares insights on the evolving landscape of AI, emphasizing the need for speed in adopting AI technologies and establishing a center of excellence. The discussion highlights the practical application of innovation strategies in real-world scenarios, particularly in customer service and coding, and the cultural shifts required to embrace AI. Michael also underscores the value of diverse perspectives and community engagement in driving technology initiatives.