Despite the challenges COVID-19 has posed to health care teams, these teams have proved resilient and innovative during the crisis. However, sustaining and building on the improvements these teams have made means creating a lasting culture of teamwork. In part two of this three-part series, we consider the role of communication and conflict management in establishing this culture.

Guest speakers:

Robert Dean, DO, MBA

Senior Vice President

Performance Management

Vizient

Katie Davis, RN, MS-HSM

Clinical Workforce Solutions Intelligence Director

Vizient

Moderator:

Tomas Villanueva, DO, MBA, FACPE, SFHM

Associate Vice President

Clinical Resources

Vizient

Show Notes:

[00:17] Nurturing the continued development of effective teams

[01:42] Importance of two-way communication to innovation

[02:53] Dealing with disruptive team members

[09:43] Building the foundation of a team-based culture: leadership

Links | Resources:

Vizient playbook: Advancing team culture for workforce effectiveness Click here

“Disruptive and Toxic Behaviors in Healthcare (Holloway, Kusy) Click here

Leading Frontline COVID-19 Teams: Research-Informed Strategies (Kerrisey, Singer—NEJM Catalyst, September 2020) Click here

What Healthcare Workers Need from Leaders in COVID-19 Crisis (Ratanjee, Foy – Gallup, April 2020) Click here

Diversity Still Matters (Dolan, Hunt, Prince, Sancier-Sultan—McKinsey & Company, May 2020) Click here

“Implementing Optimal Team-Based Care to Reduce Clinician Burnout” (National Academy of Medicine discussion paper – September 17, 2018) Click here

“Association Between Provider Engagement, Staff Engagement, and Culture of Safety” (Journal of Healthcare Quality, July/Aug 2020) Click here

Toxic Workplace!: Managing Toxic Personalities and Their Systems of Power (Kusy, Holloway). Book ordering information: Click here

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