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In this episode of our weekly Advice from a Call Center geek AMA office Hour I answer questions on:

A day in the life of a call center supervisor
Changes in the digital channel landscape
Tip for lowering AHT
KPIS for agents to self govern

and more...

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Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel