Today, Maria brings back Julie Delich, Vice President of Retention at Wiley Education Services, for a deep dive into the online learning advising model that Julie and her team developed using four principles: appreciative advising, proactive advising, cognitive behavioral theory and shame resilience theory. During this engaging conversation, they unpack how advisors guide students to complete their online learning program using the 5Cs: Connect, Create, Challenge, Collaborate and Commit. Advisors partner with students to ensure that they have the support, resources, confidence and resilience to overcome challenges during their learning journey. They accomplish that by helping students develop critical thinking, set achievable goals, be accountable to others and keep their promises. Tune in to learn from a person who combines a clinical mental health background with engaging storytelling. If you want to learn more about Julie’s learning journey, you can listen to episode 64 that offers resources and insights to help guide lifelong learners on their higher education journey.