Mike Mears, former CIA Chief of HR, on his book Certainty: How Great Bosses Can Change Minds and Drive Innovation. Discover how great leaders draw out the best of human nature. That our Stone Age brains are hardwired for survival and programmed to fear the unknown, yet the work world demands constant innovation. The enemy of better leadership is uncertainty deeply buried in the minds of your workforce. Mears urges greater understanding of human nature. Work with it rather than push against it. He draws on neuroscience and psychology -- plus compelling stories from his Agency career -- to provide practical leadership advice, including: Science-backed explanations of how our brains think and how our primitive brains are colliding with the demands of the modern workplace; New feedback, change management, and delegation tools to build an environment of certainty rather than of fear; Fresh insights to overcome innate change resistance in yourself and others; and Time-saving ideas to empower yourself while empowering your employees.

These steps engender loyalty, trust, and great performance from a team. You learn to identify the limitations and strengths of the human mind and create a dynamic and innovative workplace.

Interview of Thursday, 20 March 2025. Interviewed by: AFIO President, James Hughes.