This is episode seventeen (17) of seasoon one (1) for CallTalk.tv

Agent Satisfaction: How to measure it and how to manage it

CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.  If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com

Business

CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. If you have a topic you would like us to cover, send it to Calltalk@benchmarkportal.com

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Agent Satisfaction: How to measure it and how to manage it

Agent Satisfaction: How to measure it and how to manage it