Executives at the Edge

Agentic AI Agents: Telecom’s New Operating System

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ServiceNow’s Head of Product, Telecom and Media, Romit Ghose, details how AI agents are moving beyond automation to operate autonomously across telecom workflows through reasoning, collaborating, and delivering real business outcomes. With governance, standards, and human oversight built in, agentic AI is already transforming operations today. How ready is your organization for an agent-driven future?

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In this Executives at the Edge episode, host Pascal Menezes explores these topics and more with Romit Ghose of ServiceNow:

  • What makes agentic AI fundamentally different from traditional automation?
  • How do autonomous AI agents actually work together in real operations?
  • What problems are AI agents solving right now in telecom environments?
  • How do you govern, secure, and trust AI agents at scale?
  • Where does human oversight still matter in an agent-driven world?
    • Learn More
    • Explore how Network-as-a-Service (NaaS) is evolving to support AI-driven applications, on-demand connectivity, and automated operations. 
    • Discover how Mplify’s Lifecycle Service Orchestration APIs enable agent-driven automation, interoperability, and service orchestration. 
    • See how Mplify certification validates AI-ready, automated network services through independent testing and industry-defined standards. 
      • About Our Guest

      Romit Ghose, Head of Product, Telecom & Media, ServiceNow

      Romit Ghose is the Head of Product, Telecom & Media, at ServiceNow. Romit leads the product and strategy organization for ServiceNow’s products for the Telecom & Media industries. ServiceNow serves as the central operational platform of choice for thousands of customers globally. Romit’s product organization delivers products that serve end-to-end functions of customer service, CRM, CPQ, order management & service delivery, field service, network operations, network inventory, network discovery and assurance—all on a single cloud-native AI platform.


      Romit has a long career in product management, consulting and engineering at some of the largest enterprise SaaS companies and industry leaders in the world where he built and launched successful product portfolios that help achieve large scale business transformation.

      Executives at the Edge podcast is brought to you by Mplify, a global alliance of network, cloud, cybersecurity, and enterprise organizations working together to accelerate the AI-powered digital economy through standardization, automation, certification, and collaboration.

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      The post Agentic AI Agents: Telecom’s New Operating System appeared first on Mplify.

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